You will need to make certain that the software is allowed access to the internet. ZoneAlarm users: Even while disabled, ZoneAlarm can block access to the internet.If you are still unable to unlock the full version, please open Internet Explorer and go to the Tools menu, then Internet Options > Advanced Settings > Security, and temporarily uncheck the box for: "Check for server certificate revocation (requires restart)".HighEncryption Pack and 'Root Certificates Update' should both be selected if they are available on this page. Click on the "Scan for updates" link to get the latest updates available for your computer's operating system. If this issue persists and you are using Windows OS, please open Internet Explorer and go to.This can be done at Microsoft's site or from third party sites like If you are using Internet Explorer 5, upgrading to IE 6 or IE 7 can often resolve this issue.If you are unable to temporarily disable your firewall, please try opening ports 80 and 22. The most common cause of this type of error is a firewall, proxy server, or similar product preventing the program from properly contacting the correct servers at Shockwave. Make sure you are not behind a firewall or other heightened security measure.If you use any ad-blocking or security software, please disable it temporarily. Make sure that the date on your computer is set correctly.If the security is set too high, you might be blocked from accessing our server.
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